FAQ
Accounts, payments, bonuses, games, or security — find answers to all your questions right here. Search below or browse by category.
There are two ways to temporarily suspend or permanently close your account on Mostbets.
Temporary Deactivation (Cooling-Off):
Log in to your account and go to the profile menu.
Go to "Security & Responsible Gaming" and select "Cooling-Off".
24 hours to 6 months Select a time limit. It takes effect immediately.
Permanent Account Deletion: Contact support via live chat or email and request account closure. After identity verification, it typically takes Within 7 business days The account is deleted. Permanent deletion cannot be undone, so make sure to withdraw your balance beforehand.
Mostbets provides players with several self-control tools to support their wellbeing — all completely free.
Deposit limits: Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately, but increasing it requires 7-day waiting period required.
Betting limits: Set a maximum stake per bet — helps prevent placing large bets on impulse.
Session Timer: Set a daily session limit in advance — you'll get an automatic alert when your time is up.
Reality Check: Reminders will appear at set intervals to let you know how long you've been playing.
All these tools can be activated under "Account Settings → Responsible Gaming". For more details, Responsible Play View page.
On Mostbets 2,000+ slot games are available and can be grouped into several categories:
Classic slots (3 reels): Simple rules, three paylines. Perfect for beginners.
Video slots (5+ reels): The most popular option. Features bonus rounds, free spins, and animations. Examples: Gates of Olympus, Sweet Bonanza.
Megaways slots: The number of paylines changes with every spin — sometimes giving you over 100,000 ways to win.
Jackpot Slots: Progressive jackpots — a portion of every bet builds up over time, making it possible to win a huge sum.
Crash Games: A plane or rocket keeps climbing — cash out whenever you choose. Aviator is the most well-known.
On all slots Demo Mode Yes — you can try for free without using real money.
KYC (Know Your Customer) verification is part of Mostbets's security framework and is mandatory before your first major withdrawal.
Required documents:
Proof of identity: National ID (NID) — clear photos of both front and back, or the photo page of your passport.
Selfie: A recent photo of yourself holding your ID.
Proof of address (if required): Utility bill or bank statement — no older than 3 months old।
How to deposit: Log in → "My Account" → "Verification" → upload a photo of your document.
Usually Within 24 to 72 hours Verification is completed and a confirmation email is sent. Once verified, you won't need to go through the process again.
On Mostbets, some information can be updated by you directly, while other changes require assistance from support.
You can change this yourself:
Log in and go to "Profile Settings".
You can update your profile picture, password, language, and notification preferences yourself.
Changes that require support:
To change your mobile number, name, or date of birth, contact support via live chat or email and send a photo of your NID for identity verification. Usually within Within 1 to 3 business days Gets updated.
Before changing your mobile number, an OTP will be sent to your old number — this is mandatory for security purposes.
Mostbets' policy is clear: Only one account per person.
Different family members (such as a father and son) can create separate accounts even on the same device — provided each account has a unique mobile number, a unique email address, and a unique bank or mobile banking account.
If the same person opens more than one account:
All accounts may be permanently closed.
All winnings from bonuses may be forfeited.
If you accidentally opened a second account, contact support immediately — proactively reporting it generally avoids any penalties.
How quickly winnings are credited to your Mostbets wallet depends on the type of game:
Slots & Casino Games: As soon as the bet is settled, Instantly is added to your wallet.
Sports Betting: Once the match ends and the result is confirmed, typically Within 15 minutes to 1 hour Payment is processed.
Live Betting: Settled immediately after the event concludes.
Bonus winnings: Once the wagering requirements are met, it is automatically converted to real balance.
Once the funds are in your wallet, you can make a withdrawal. Transfers to bKash/Nagad typically arrive within 15–30 minutes. If there's any delay, contact support with your transaction ID.
Mostbets's FAQ page covers everything you need to know, in detail. From opening an account to making a withdrawal, we're with you every step of the way.
In Bangladesh Mostbets Mostbets is widely popular because it supports local payment methods — bKash, Nagad, and Rocket — and offers full Bengali-language support. Whether you're a new player or a seasoned bettor, questions are bound to come up. This FAQ page is your one-stop resource for all of them.
Why is KYC verification important? It protects your account from fraud and makes the withdrawal process smoother. MostbetsOnce KYC is completed on, you won't need to do it again.
Our stance on responsible gaming has always been clear — playing is meant to be enjoyable, not obligatory. Use our self-limit tools to stay in control of your budget and time.
FAQ, support chat, and guides — all in Bangla. Get help with any issue without any language barrier.
Your documents are sent over an SSL-encrypted connection and are never shared with third parties.
Withdrawals to bKash and Nagad from a KYC-verified account are processed within 15–30 minutes.
Deposit limits, session timers, and self-exclusion — full control is in your hands.
2,000+ slots, Live Casino, crash games & 30+ Sports Betting markets — all in one place.
Get support in Bengali via live chat, any time of day — average response time is just 3 minutes.
The fastest way to get help. Click the chat icon at the bottom of any page — get a response in Bangla within 3 minutes. Active 24/7.
For complex issues, email us at support@mostbets.ws. You'll receive a detailed response within 48 hours.
Find guides, tutorials, and detailed walkthroughs — especially useful for new users.